enel
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IT Support Engineer - Telenavis /

We are looking for an exceptional individual whose key responsibilities will be to:

  • Acquire user distress calls, provide 1st line desktop & network support, troubleshoot and resolve of VOIP, PDA, PC hardware, software and networking issues, as reported by users
  • Build, deploy and maintain systems, network and security infrastructure & applications at both our hosted and office sites
  • Classify incidents, keep trouble ticket status (tracking & routing) and produce service level reports
  • Log & report on H/W and S/W problems
  • Monitor and maintain acceptable system performance. Investigate bottlenecks and optimization solutions. Maintain system security policies
  • Monitor IT systems, and take proper action for normal operation. Apply patches and O/S software updates in cooperation with vendors
  • Recommend upgrades, patches, and new applications and equipment
  • Log & Report H/W and S/W problems regarding the system to the vendors
  • Assist in any other project/tasks as requested by the superior

Required Experience & Qualifications:

  • 2+ years’ experience in Helpdesk/Systems/Network Administration
  • Experience especially at Microsoft Server OS, Active Directory, Microsoft Exchange server, Microsoft Cloud services
  • Experience in installing, configuring and maintaining Linux servers
  • Experience in TCP/IP implementation, Windows/Network
  • Hands-on experience in Cisco networking equipment
  • Cisco or Microsoft Certifications will be considered as a plus

Benefits:

  • A competitive remuneration package based on qualifications and skills
  • Opportunity to gain valuable experience from big projects of top organizations, collaborating with highly qualified professionals
  • Private Health Coverage on the Company’s scheme
  • Corporate mobile phone plan & Personal Laptop
  • Additional Benefits based on Level & Performance
  • Career development prospects
  • Comfortable and stimulating workplace